In order to prevent delays in having your ticket handled, it's important that the appropriate Type is selected on the Submit a Ticket form. This will ensure that the associated department is immediately notified.
Which Type Should I Choose?
API
If you're a developer working on an integration using our public API, this is the option you're looking for.
Bug
Something in The MCHN not behaving as expected? Weird error messages appearing on the page? Raise a ticket with the type Bug to notify the developers.
Feature Request
Do you have an idea that you'd like to see implemented in The MCHN? Submit a Feature Request to get the ball rolling.
IT Support
Need help with an account on Slack, Outlook, or any other third party software? Computer hardware acting up? Tried turning it off and on again? You need IT Support.
Shipping Enquiry
Any questions concerning shipments should use this type. The Shipping team may escalate the ticket to the Product & Marketing team or the Development team, but Shipping Enquiry should be the first point of contact.
Note: If you've verified that the order's Start Date occurs in the past, the order is Active and no balance is due, there are no Shipping Errors on the order, and no shipping attempt has been made, please submit the ticket under the Bug category. |
Products & Marketing
Anything that needs to go to the Product Management or Marketing teams should be submitted with this type. This includes (but is not limited to) typos on the website or products with missing information.
Customer Experience
Use this type to direct any questions to the Customer Experience Team.
General Question
Something to submit that doesn't quite fit into the categories above? You can go ahead and submit a ticket with the General Question type.
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